TT Crest
Government of the Republic of Trinidad and Tobago
GovTT Logo

INTELLECTUAL PROPERTY OFFICE - MINISTRY OF THE ATTORNEY GENERAL AND LEGAL AFFAIRS, TRINIDAD AND TOBAGO

IPO Logo

Refund Policy

Cancelling/Voiding or Refunds of Credit and Debit Payment Card Transactions

By using this site, you understand that all payments processed by the Acknowledgement Payment System (APS), are for acknowledgements generated by the Intellectual Property Office (IPO).

The Intellectual Property Office may be listed on your credit/debit card statement for payments made through this website. If you have questions, please contact the IPO at the telephone number(s) listed on your billing statement.

The IPO may issue a requested refund on a credit/debit card payment for the following reasons:

  • Customer transaction entry error, such as a payment being made for more than intended ($500.00 instead of $50.00)
  • Duplicate Payment

We will do our best to resolve your request within 24 hours (1 business day) of the request being submitted, unless that request is received in the afternoon on a Friday or holiday.

Cancelling/Voiding a Payment

All payments submitted through this website may be processed at 12:00 AM (midnight).

Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date.

When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:

  • Your Name
  • The Date and Time the payment was made through this website
  • Your Payment Authorization Code and Receipt Number provided at the end of a successful payment
  • The last four (4) digits of the card used to make the payment
  • The Acknowledgement Number for which the payment was made

Failure to provide this information could slow the cancellation/void process.

Refund of Payment

When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:

  • Your Name
  • The Date and Time the payment was made through this website
  • Your Payment Authorization Code and Receipt Number provided at the end of a successful payment
  • The last four (4) digits of the card used to make the payment
  • The Acknowledgement Number for which the payment was made

Failure to provide this information could slow the refund process.

An approved refund may be initiated by our office within 24 hours (1 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday or holiday. Please keep in mind that although the refund has been initiated by our office as outlined, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.

govpaytt-logo
Powered-by-FAC-logo
visa-logo
mastercard-logo
verified-by-visa-logo
mastercard-securecode-logo