Government of the Republic of Trinidad and Tobago
By using this site, you understand that all payments processed by the Acknowledgement Payment System (APS), are for acknowledgements generated by the Intellectual Property Office (IPO).
The Intellectual Property Office may be listed on your credit/debit card statement for payments made through this website. If you have questions, please contact the IPO at the telephone number(s) listed on your billing statement.
The IPO may issue a requested refund on a credit/debit card payment for the following reasons:
We will do our best to resolve your request within 24 hours (1 business day) of the request being submitted, unless that request is received in the afternoon on a Friday or holiday.
All payments submitted through this website may be processed at 12:00 AM (midnight).
Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date.
When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:
Failure to provide this information could slow the cancellation/void process.
When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:
Failure to provide this information could slow the refund process.
An approved refund may be initiated by our office within 24 hours (1 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday or holiday. Please keep in mind that although the refund has been initiated by our office as outlined, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.
